FAQs

How long does delivery take?
Please allow 2 business days for orders processing.

USA: 6-8 business days
Canada: 7-10 business days
Europe: 7-10 business days
Australia / New Zealand: 10-20 business days
Other countries: 10-25 business days

Contact us at info@woojiko.com for any questions.
What is the cost of shipping?
Not a cent! We ship all orders by free standard shipping (with tracking).
Where can I track my order?
An email with the tracking information and a link to monitor the progress of your shipment will be sent to you once your order has been dispatched. You can also track your order here.
When will my tracking be updated?
Tracking can take up to 6 days to update, this does not mean that it has not shipped yet. It could be on route to you, sometimes there are just delays in the tracking.
What is Woojiko's return policy?
60 day return policy, you must ship it back to us and you are responsible for covering the shipping costs. If it’s a defective product, we will ship you a new one.

To initiate a return, just send an email to info@woojiko.com.
Can I change my shipping address?
To change your shipping address, please e-mail the updated address to info@woojiko.com. Please include your order number and correct address.

Once the order ships, we can no longer change the address. You will have to contact the shipping company directly. If this is the case, contact our support team and, they will assist you.
I received the wrong size, what do I do?
Ship it back to us, send us the tracking information, once the tracking updates we will send you a new one.
How can I get in touch with you?
Reach out to us via email info@woojiko.com or social media.
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Our customer support is available 9am to 9pm PDT, Monday to Sunday.